Refund policy

Return and Refund Policy

At Ayaasa Skincare, customer satisfaction is our priority. We aim to provide high-quality, effective skincare products, and we want you to be completely satisfied with your purchase. If you are not fully satisfied, please read our return and refund guidelines below:

Eligibility for Returns

• Items are eligible for return if they are unused, unopened, and in their original packaging.
• Return requests must be made within 14 days of the delivery date.
• Only products purchased directly from our website are eligible for returns.

Return Process

1. To initiate a return, please contact our customer service team at info@ayaasaskincare.com with your order details.
2. After receiving your return request, we will provide instructions for shipping the item back to us.
3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Policy

• Once we receive and inspect the returned item, we will process your refund within 7–10 business days.
• Refunds will be issued to the original payment method used at the time of purchase.
• Shipping fees are non-refundable, except in cases of damaged or incorrect items.

Exchanges

We do not currently offer exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

Non-Returnable Items

For hygiene reasons, certain items (such as opened skincare products) are non-returnable unless they are defective or incorrect.